In accessing the Live Class Videos for our courses, please read the following.

MOBILE DEVICES

If you are using your mobile device (i.e. iPhone, Smartphone, iPAD, Tablet, etc), go to the App Store with your mobile device and download Photon Browser which works with Adobe Flash.  Install the appropriate version for your device (Android or iOS).  You will also need to have the current version of AdobeConnect for mobile device which you can also download for free from the App Store.

To learn more about the Photon Browser for Apple iPhones and iPad:

https://apps.apple.com/us/app/photon-flash-player-private-browser-for-ipad/id430200224

To learn more about the Photon Browser for Android:

https://play.google.com/store/apps/details?id=com.appsverse.photon&hl=en_US

Please know that small mobile devices should not be your primary method to view course material and videos as they will not allow you to full access to video controls and downloadable material presented in the training videos.

COMPUTER SYSTEMS AND LAPTOPS

If you are using laptop or workstation computer (i.e. MacBook, Notebook, iMac, Windows PC based systems), make the following appropriate settings in your computer and browsers.

Make sure your system has the latest Adobe Flash Player.  If not, visit their website to download the appropriate version.  Their link is:

https://helpx.adobe.com/flash-player.html

The Adobe Support Team advised us that some internet browsers are set to automatically play the plug-in “Shockwave Player”.  This plug-in over rides the activation of “Flash Player” and would often prevent access to AdobeConnect.  AdobeConnect and Flash Player are required to view our Online Interactive Tutorial (OIT) videos and to participate in our Live Classes.  If you are having issues logging in for live classes or viewing the OIT videos, it may be due to a conflict between the plug-in’s.

The steps to ensure the Shockwave Player plug-in (“plug-in” also known as “add-in”) is deactivated in a browser or internet setting vary from browser to browser and computer to computer.  The following are the basic steps for Firefox and Safari users.  The steps should be similar to other browsers like Chrome, Internet Explore, Edge, and others.

You can do an internet search on the instructions specific to your browser.  For example, in your browser enter, “How to Enable Flash in Google Chrome on Mac”.

Otherwise, contact the Adobe Tech Support at 1-800-422-3623 to specifically address the specific settings for your browser or computer.

Firefox Browser Users:

1.  Click on the Menu Icon

2.  Click on “Add-ons

3.  Look for “Shockwave Flash”.  Select “Never Activate” setting.

4.  Close/Quit then Restart Firefox

For Safari Browser

Instructions to Ensure Flash Player is Enabled in Your Safari Browser in Mac view this video:

Adobe’s Instruction on Setting Safari Browser

Since there are various versions of Safari, go to Adobe’s Help Site for specific steps for each version.  Use this link,Adobe Help Site  

 To deactivate Shockwave Player, follow these steps:

1.  Click on “Safari” located at the top left corner of your computer screen.

 2.  Select and Click on “Preferences”

3.  Follow the four steps in the image:

First, Click and Highlight “Adobe Shockwave Player”

Second, Look for “When visiting other websites” and Select “Off”

Third, Close the Preference Window by clicking on the red circle.

Fourth, Quit and Restart Safari Browswer

UPDATE Adobe Connect on Your Computer/Device  

If You Are –

1. Receiving an error message stating, “We are currently working on this site,” even though our site is operational?
2. Experiencing video freezing when viewing past webinar or course recordings?
3. Experiencing video and audio sync issues when viewing past webinar or course recordings?

If you are experiencing any or all of the issues above, please download and install the Update File for Adobe Connect. To update Adobe Connect on your computer:

Please click one of the following relevant links to download an Update File.  Once downloaded in your Download file, double click on the Update File to open.  A prompt may pop up and ask “Are you sure you want to open it?” – Simply click “Open.” Your system should start to install the Update File.  Follow the prompts as they appear.

For Windows:  http://www.adobe.com/go/Connectsetup

For MAC: http://www.adobe.com/go/ConnectSetupMac

Consider the following for additional actions:

1.  In many cases connection errors are due to a poor internet connection (WiFi or hardwire). Freezing videos is normally due to a bandwidth issue as well.  Our webinar, live classes, and recordings require at least 5 Mbps to download without interruption.  You can check your speed of your connection with this link: www.speedtest.net

2.  Our site has had an issue using Chrome.  If possible please consider using Firefox or Internet Explorer as your web browser.  Safari and FireFox for Macs seem to be working well for Mac Users.

3.  Check your internet settings to ensure Adobe Flash Player automatically activates to play the recordings.  Also look in your internet options and internet security settings and check that the IIH, TFIOH, and AdobeConnect websites are allowable sites in your browser.

4.  In some cases, downloading and re-installing the Adobe Flash Player and the Adobe Connect plug-in’s have helped to remedy some tech issues.